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Refund and Returns Policy

Refund and Returns Policy

Effective Date: 15.11.2024

Thank you for choosing LockdownSoft Technology for your cloud and ERP solutions. This Refund and Returns Policy outlines the terms under which refunds or cancellations may apply.

1. Services Covered

This policy applies to all subscriptions, custom software development, and cloud services purchased through cloud.lockdownsoft.tech.

2. Refund Eligibility

Refunds may be issued under the following conditions:

  • Subscription Services: Refunds are available for unused service periods if a cancellation request is made within 14 days of purchase.
  • Custom Services: Refunds for custom cloud server setups or software development projects are evaluated on a case-by-case basis and may depend on the stage of project completion.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Services rendered or projects completed.
  • Violations of our Terms of Service.
  • Failure to use the services during the subscription period.

4. Requesting a Refund

To request a refund, please contact us at billing@lockdownsoft.tech with:

  • Your order details (e.g., invoice number).
  • A brief explanation of the reason for your request.

We will review your request and respond within 7 business days. Approved refunds are processed within 10 business days.

5. Service Cancellation

You may cancel your subscription or project at any time by contacting our support team.

  • Cloud Services: Access to services will terminate immediately upon cancellation.
  • Custom Projects: Work will cease upon cancellation, and any completed deliverables will be handed over based on payment made.

6. Modifications to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. Significant changes will be communicated via email or our website.

Contact Us
For any refund or cancellation inquiries, please reach out to:
Email: billing@lockdownsoft.tech
Website: cloud.lockdownsoft.tech

We are committed to customer satisfaction and will work to resolve issues promptly and fairly.